Refund policy

Refund & Return Policy

Just for Stores

At Just for Stores, we carefully select products to make shopping easier. We want you to receive exactly what you ordered, in good condition.

If something goes wrong with your order, we're here to help.

Returns and Refunds

All sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns or offer refunds for change of mind, personal preference, or products that do not meet your expectations when they match the product description and are free from defects.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can help resolve the issue.

This policy does not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us at [Customer Service Email] within 7 days of delivery.

Include your order number, a brief description of the problem, and photographs of the product and packaging, if available.

Once we review your request, we will provide instructions for resolving the issue.

Depending on the circumstances, we may offer a replacement, a refund, or another appropriate resolution.

Please do not discard a damaged product or its packaging until we have reviewed your request.

Skincare and Personal Care Products

For hygiene and safety reasons, we do not accept change-of-mind returns of opened or used skincare and personal care products.

This includes serums, creams, deodorants, skincare tools, and other personal care items.

If a product arrives damaged, defective, or incorrect, please contact us as described above. We will review the issue and arrange an appropriate resolution.

Return Shipping

If we authorize a return because an item arrived damaged, defective, or incorrect, Just for Stores will cover the reasonable cost of return shipping.

We may provide a prepaid return shipping label or arrange another return method.

In some cases, we may resolve the issue without requiring you to return the product.

Please do not send any merchandise back without contacting us first. We cannot guarantee reimbursement for unauthorized return shipping expenses.

Refund Processing

Once we approve your refund, we will issue it to your original payment method.

We aim to process approved refunds within 5 business days after completing our review or receiving a required return.

Your bank or payment provider may need additional time to credit the funds to your account.

Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us.

We will review the shipment information and work with the shipping carrier or fulfillment partner to investigate the issue.

If your order is confirmed lost or cannot be delivered, we will arrange a replacement or refund, as appropriate.

Order Cancellations

We begin processing orders shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before the order enters fulfillment.

Once an order has shipped, we cannot cancel it. Our standard return policy will apply.